When an injury occurs, we’re here to help you get the care you need. Our claims experts will be with you every step of the way, from getting medical care to making a plan to safely return to work.

Your benefits

When you have a work comp claim with MEM, you have three options to receive your claim payments:

  • Debit card: funds deposited directly into your bank account via your debit card (recommended, quickest method)
  • Direct deposit (ACH): funds deposited directly into your bank account via a checking account and routing number
  • Check: physical check mailed to you

Your Claims Representative will email you a link to access our Claims Pay portal. You’ll need three pieces of information:

  • Claim number
  • Date of injury
  • Last four digits of your social security number

If you haven’t received your email or can’t access the portal, contact our Claims Service Center at 1.800.440.0593.

Frequently asked questions

If you’re injured, navigating workers compensation shouldn’t be a headache. We’ve answered your common questions about benefits, medical care and more in our FAQs.

Click a link below to see popular questions and answers.

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